AquaBill
AquaBill
Water Utility Billing & Operations Platform
Run your water utility end to end: customers and meters, monthly readings, tariff-based billing, counter and online payments, arrears follow-up, complaints, HR and payroll, all on one secure platform.
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Overview
What AquaBill does
AquaBill is a web-based, multi-company platform for running a water utility. It covers the full revenue cycle: registering customers and meters, capturing monthly meter readings, calculating bills against tariffs, collecting payments at the counter or online, and following up on arrears.
Alongside billing it gives you customer self-service, complaints handling, reconnection requests, staff HR and a Ghana-compliant payroll (SSNIT and PAYE), reporting and a full audit trail.
One installation serves many utility companies. Each company's customers, meters, bills, payments and staff are kept separate, and staff only ever see the records of the company they belong to.
Key benefits
- Accurate billing from approved readings and the tariff in force on the reading date
- Two-step control: readings must be approved before they can be billed
- Bills sent by SMS and email; customers pay online by card or mobile money (Paystack)
- Balance brought forward shown on every bill, with no double counting
- Daily overdue reminders grouped into 1-30, 31-60, 61-90 and 90+ day bands
- Every significant action recorded in an audit log with before/after values
Who it is for
- Water utilities and community water schemes that bill from metered consumption
- Utility staff: managers, cashiers, meter readers, accountants, customer service and auditors
- Customers who want to check and pay bills online or use a self-service portal
Built with
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Modules
Everything included in AquaBill
Each subscription plan unlocks a set of these modules. Compare plans below.
Dashboard
Live snapshot of customers, meters, collections, arrears, pending readings and the largest unpaid bills.
Setup & Tariffs
Companies, account types, areas/zones, staff and tariffs with fixed charges, unit rates, minimum units and effective dates.
Customer Management
Customer accounts with auto-numbering, opening balances, running balances, statuses and full statements.
Meter Management
Meter register with type, installation date, GPS location, status and last approved reading.
Meter Readings
Monthly reading capture with automatic consumption and supervisor approval before billing.
Billing
Tariff-based bills with balance brought forward, configurable due dates and cancellation with reasons.
Counter Payments
Cash, MoMo, bank, card and cheque payments applied oldest bill first, with receipts and voids.
Online Payments (Paystack)
Card and mobile money payments with verified webhooks and hourly reconciliation.
Public Bill Check
Customers view and pay a bill with just an invoice and account number, through secure expiring links.
Customer Self-Service Portal
Bills, receipts, reading history, profile, complaints and reconnection requests for customers.
Complaints
Categorised complaints with reference numbers, status tracking and SMS updates to the customer.
Reconnection Requests
Customers request reconnection; completing a request reactivates the account automatically.
Notification Center
Every SMS and email logged with status, automatic sending every five minutes and one-click resend.
Reports
Billing, collections, arrears aging and customer statement reports with CSV export and print.
HR & Payroll
Employees, leave and monthly payroll with SSNIT and PAYE calculated automatically, and PDF payslips.
Users, Roles & Audit Trail
Seven standard roles over about 70 permissions, company isolation and a searchable audit log.
Subscription Plans
Choose the plan that fits
Every plan starts with a free trial. Prices are in Ghana cedis.
Community
- Dashboard
- Setup & Tariffs
- Customer Management
- Meter Management
- Meter Readings
- Billing
- Counter Payments
- Public Bill Check
- Notification Center
- Reports
- Users, Roles & Audit Trail
- Up to 1,000 customer accounts
- Up to 5 staff users
Utility
- Dashboard
- Setup & Tariffs
- Customer Management
- Meter Management
- Meter Readings
- Billing
- Counter Payments
- Online Payments (Paystack)
- Public Bill Check
- Customer Self-Service Portal
- Complaints
- Reconnection Requests
- Notification Center
- Reports
- Users, Roles & Audit Trail
- Up to 5,000 customer accounts
- Up to 20 staff users
Enterprise
- Dashboard
- Setup & Tariffs
- Customer Management
- Meter Management
- Meter Readings
- Billing
- Counter Payments
- Online Payments (Paystack)
- Public Bill Check
- Customer Self-Service Portal
- Complaints
- Reconnection Requests
- Notification Center
- Reports
- HR & Payroll
- Users, Roles & Audit Trail
- Unlimited customers and staff users
- Multiple companies / schemes
- Priority support
Free Trial
Explore AquaBill with a trial account
Request a trial
Fill in the short form below with your name, organisation and email address.
Get your login
Our sales team sends your trial account details from sales@fiberxsolgh.com.
Explore and subscribe
Use the system for 30 days with sample data, then pick the plan that suits you.